Welcome to Chatfield Health Care
FOOTFALL is your new Online Consultation Tool
We have been looking at how we can improve access to Practice services; Footfall is our new online triage service. Through FootFall you can access advice and message our medical and/or management/administration teams online.
This is part of a pilot programme led by South West London CCG as part of NHS Digital's Digital First national programme, for which Wandsworth Primary Care Network is an early adopter.
To request an appointment with a doctor, for example, you should go to the Appointments room and complete the Get Help for any health problem form. If your health concern is not an emergency you will be presented with a form to explain your current health issue(s) and how you would ideally wish for this to be addressed / resolved. At the end of the form it will ask you to prioritise your problem timewise, i.e. 1) within a few hours; 2) today; 3) tomorrow at the latest; 4) it can wait a few days. However, please note that although we will endeavour to respond to your query sooner it often will take a couple of working days to do so.
The form will be triaged by a team at the surgery who will either get back to you with advice and/or an appointment, albeit a telephone, video or online consultation, or a face to face appointment at the practice.
For those of you that are not familiar with computers, you can still ring the surgery and a member of the team can complete the online form on your behalf. This will ensure that everyone goes through the same triage process.
Enhanced Access - Patient Feedback Wanted
We are working with other local GP practices in Wandsworth Primary Care Network (WPCN) to understand how and when we can provide access to primary care services outside our core hours of 8am-6.30pm. Your feedback will be valuable in ensuring we offer the right appointments at the right time.
We have kept the questionnaire as short as possible and thank you in advance for your time
Accessing services at Chatfield Health Care
Following recent media coverage regarding face-to-face GP appointments we want to reassure you that here at Chatfield Health Care we are seeing patients face-to-face. In fact, throughout the COVID-19 pandemic we did not stopped seeing patients face-to-face where clinically indicated.
Saying this, many problems can be managed over the phone, via a video call or even by text messaging. This was part of a government drive from several years ago to improve patient access to GP practices and these plans were accelerated by the pandemic.
For medical advice or treatment you can still call us on 020 3764 0822 as a telephone call is often more appropriate in the first instance. However, please be aware demand on our phone lines has been extremely high following the pandemic and you may find it easier, quicker and smarter to use our new online consultation tool FootFall (see above) or one of the alternative GP Online services routes. Online consultation requests via FootFall for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
If you have been asked to attend Chatfield Health Care for a face to face appointment, please contact us and inform us if you have symptoms of a respiratory infection, such as COVID-19, or have received a positive test result, before attending the surgery.
In addition to our doctors, practice nurses and/or health care assistants, as a patient of Chatfield Health Care you also have direct access to a growing group of Clinical Specialists including Physician Associates, Clinical Pharmacists, Paramedic Practitioners, Physiotherapists, a Social Prescriber and Mental Health experts. If appropriate for you, our Patient Services Advisors (in Reception) can book you an appointment directly with one of these Specialists or provide you with information on how to self-refer, saving you time and getting you the most appropriate care as soon as possible
Before you are seen by any of our clinicians you will be asked to provide some information about your healthcare need. This is so that we can direct you to the most appropriate clinician or service. In addition, your GP may want you to have had specific investigations, ask you to send in pictures or may require more information.
For urgent issues or out of hours call NHS 111 or go online to seek further NHS advice. For non-urgent advice you can also send a query via our surgery email address firstname.lastname@example.org
Face covering update - 8 June 2022
In line with new NHS guidleines released this week, patients visiting the surgery are not required to wear a face covering unless they have respiratory symptoms.
Respiratory symptoms include but are not limited to a cough, sneezing, a blocked / runny nose, or a sore throat.
Patients who would prefer to wear a face covering can continue to do so.
Our clinical staff will continue to wear the relevant PPE during patient consultations / treatments. Our non-clinical will only wear face covering if that is their own personal preference.
COVID Vaccination Clinics
As at 22 May 2022 the Wandsworth PCN Vaccination Hub is no longer booking Covid-19 vaccinations.
NHS South West London CCG (SWL CCG) continues to offer Covid-19 vaccination clinics across South West London providing 1st, 2nd, booster, and spring booster vaccinations along with vaccinations for 5-11 year olds. More information on these clinics including locations and opening hours can be found on the SWL CCG website at https://swlondonccg.nhs.uk/covid/vaccination-walk-in-clinics/.
If you need to show your vaccination status, there is information on the Government website here. Please do not contact the surgery for access to the NHS App unless there is an issue with synchronisation, often due to the fact that your ID check was unsuccessful or your GP Online services registration has expired or has not previously been activated. If you need to request a hard-copy of your COVID Travel Pass or COVID recovery letter, please contact 119.
For further information about Covid-19 and the ongoing vaccination programme click here.
Find your NHS number here
Patient Participation Group
Are you interested in finding out more about your Surgery?
Would you like to influence the development of local health services?
We are keen to set up a NEW Patient Participation Group, so come along and meet us!
If you would like to come to the meeting, or if you would like to find out more about this or Wandsworth Primary Care Network (PCN) please contact:
Mrs Renata Johnstone
Practice Manager at Chatfield Health Care & Wandsworth PCN Operations Director
COVID-19 Information - Learn to Live Safely
As we learn to live safely with COVID-19, there are actions we can all take to help reduce the risk of catching COVID-19 and passing it on to others.
Things you can choose to do are:
- Get vaccinated
- Let fresh air in if meeting indoors, or meet outside
- Practice good hygiene:
- wash your hands regularly
- cover your coughs and sneezes
- clean your surroundings frequently
- Wear a face covering or a face mask.
Vaccinations are very effective at preventing serious illness from COVID-19, however even if you are vaccinated there is a chance you might catch COVID-19 or another respiratory infection and pass it on to other people.
If you have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or you do not feel well enough to go to work or carry out normal activities, you are advised to try to stay at home and avoid contact with other people, until you no longer have a high temperature (if you had one) or until you no longer feel unwell. You should get plenty of rest and drink water to keep hydrated. You can use medications such as paracetamol to help with your symptoms.
If you have been asked to attend Chatfield Health Care for a face to face appointment, please contact us and inform us about your symptoms.
If you test positive for COVID-19 you should try to stay at home and avoid contact with other people for 5 days after the day you took your test. Try to work from home if you can. If you are unable to work from home, talk to your employer about options available to you. At the end of this period, if you have a high temperature or feel unwell, try to follow this advice until you feel well enough to resume normal activities and you no longer have a high temperature if you had one. Although many people will no longer be infectious to others after 5 days, some people may be infectious to other people for up to 10 days from the start of their infection. You should avoid meeting people at higher risk of becoming seriously unwell from COVID-19 for 10 days after the day you took your test.
If you have been asked to attend Chatfield Health Care for a face to face appointment, please contact us and inform us about your positive test result.
Our Mission Statement
"To improve the health and well being of our patients"
Chatfield Health Care provides family doctor services for people living in Clapham Junction, West Battersea and Wandsworth. The surgery occupies purpose-built premises with full disabled access. Facilities available include wheelchair access, induction loop and disabled WCs.
We are part of Wandsworth Primary Care Network (PCN) and supply primary care services in accordance with a Personal Medical Services (PMS) contract held with South West London Clinical Commissioning Group (CCG) on behalf of NHS England.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Care Quality Commission (CQC)
Our practice is inspected by the CQC to ensure we are meeting essential standards of quality and safety.
Chatfield Health Care
CQC overall rating
11 April 2016
(Site updated 04/08/2022)