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Survey on COVID-19 How we looked after ourselves, what worked and what didn't

Have you changed your day-to-day life to prevent you, or a loved one, from catching the Coronavirus? If so, we would like to know how and if you think your actions worked.

Have you become ill with Coronavirus-like symptoms since the pandemic started? If so, we would like to know the treatments you have tried and if you think they helped.

Have you had a confirmed case of Coronavirus? If so, we would like to know how long you had symptoms for and how you felt/currently feel.

www.rtocovid19.com

By filling out our survey through the link above, your answers to these questions will be combined with thousands of others from across the UK. Together we can work towards a better understanding of Coronavirus and how to beat it!

Everyone over the age of 16 is eligible to participant in the study and to thank you for your participation between now and March 2021 they are awarding 62 vouchers (ranging from £5 to £500) as prizes to be won. See the survey for further details.

This survey has been approved by the University of Southampton Faculty of Medicine Research Ethics Committee (reference ERGO 56975) and IRAS (reference 289510). The full study title is: “Retrospective Survey of Prevention, Treatment, Occurrence and Outcomes of Covid-19 in the community (RTO-Covid-19)” it is funded by the National Institute of Health Research.

Help beat COVID-19!


London Pharmacy Opening Times over May Bank Holidays (28 April 2021)

The following document provides the opening hours for selected local London pharmacies that have been asked to open on the May Bank Holidays, 3 May & 31 May 2021.

Pharmacy opening times over May Bank Holidays 2021

If the pharmacy you would like to visit is not listed then you can check their opening hours by searching at www.nhs.uk/service-search/find-a-pharmacy


Coordinate My Care - myCMC: Enabling patients to record their preferences and wishes (12 January 2021)

myCMC

The NHS has a service in London that can help patients, called Coordinate My Care (CMC). CMC is a digital care planning service where patients and their families can choose what care they wish to receive in an emergency. Each care plan is personalised. It includes space to record patient's diagnosis, medications, wishes and preferences, what to do in an emergency and their resuscitation status.

Patients can start their own plans by completing an online questionnaire at myCMC.online. When a patient's myCMC plan is initiated they can watch videos about resucitation and about the choices they can make about their own care.

As soon as a patient completes the questionnaire it will be automatically sent to Chatfield Health Care by email. One of our doctor's will then add the patient's diagnosis, escalation treatment plan and resuscitation status and approve the plan. Once the plan is approved all the urgent care services can view the plan immediately. This way, 111, the out of hours GPs, the ambulance service and the emergency departemnts will have the key information about the patient and so they won't be strangers to them if or when they are called.

Further information can be obtained at www.coordinatemycare.co.uk 


Mental Health Support for Children, Young People and their families in Wandsworth (24 December 2020)

If you are struggling with your mental health, support from a therapist can help you recover and enjoy your life again. Sign up for support via your local NHS Trust at www.talkwandsworth.nhs.uk or on 020 3513 6264 (Mon-Fri 9am-5pm) or book online treatment directly at www.iesohealth.com

This service is for adults aged 18 and over, living in Wandsworth or registered with a Wandsworth GP. It provides support to anyone who has a mental health or well-being need, whether this is due to emotional difficulties or life stressors.

For extra support with emotional wellbeing and mental health concerns for children and young people in Wandsworth Kooth's online counselling service is available - see Wandsworth Online Services page

South West London and St George’s Mental Health NHS Trust have also commissioned two Recovery Cafes for residents in South West London.

They offer safe, inclusive and welcoming spaces for people who are struggling to cope with their mental health during the evening and weekends when other services may be closed.

The aim is to support people to reduce their immediate crisis and anxiety, and to safety plan, drawing on strengths, resilience and coping mechanisms to reduce the need to use
crisis services in the future.

For more information read this leaflet: South West London Recovery Cafes


New Staff - Improving Patient Access (updated January 2021)

At Chatfield Health Care we are committed to improving patient access and have listened to patient feedback.

We are therefore delighted to welcome the following new staff to our team to help "improve the health and well-being of those we care for":

Doctors

  • Dr Pierre Mason, a very experienced GP with a special interest in diabetes (December 2020)
  • Dr Edward Robinson, who has trained locally and who has a special interest in sports and exercise medicine (November 2020)

Physician Associates

  • Miss Camilla Edwards (November 2020)
  • Mr Ali Bazgou (November 2020)

Both Ali and Camilla trained here at Chatfield Health Care and impressed us and our patients so much that we are thrilled to have them return here as fully qualified Physician Associates. They will work alongside GPs assessing patients face to face and via the telephone.

Clinical Pharmacist

  • Mrs Seun Lawal, an experienced hospital level pharmacist who has joined us as part of the Wandsworth Primary Care Network.

Social Prescriber

  • Miss Kimberly Thompson

Care Co-ordinator

  • Miss Emma Snedden (January 2021)

Patient Services Advisors

  • Mrs Joyce Flavius (November 2020)
  • Miss Drilona Guri (January 2021)
  • Miss Penny Sarayi (February 2021)

Our patient services advisors are here to help and support patients as well as sign posting them to speak to or see the most appropriate member of the clinical team.


Electronic Prescription Service (EPS) Phase 4 (18 August 2020 - updated September 2020)

Almost all our prescriptions are now processed electronically. 

Electronic prescriptions help save the NHS money. You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/electronic-prescription-service/


Advice for patients during coronavirus pandemic

The Health at Home webpage has information letting you know how to:

  • contact your GP (including Online consultations and how appointments from home work)
  • order repeat prescriptions
  • manage existing long-term conditions
  • maintain your mental and physical well-being

If you need an NHS service, try to do it online first. If you cannot get what you need this way then try asking a friend or family member to help you, or speak to your GP surgery on the phone. This helps everyone to follow social distancing

Find out more at https://www.nhs.uk/health-at-home/ 

Requests for certification of absence from work due to isolation

If you require a letter for your work / have been asked to produce a medical certificate or 'fit note' for your employer due to self-isolation for coronavirus please download the following letter (produced by Londonwide LMCs for general practices):

COVID-19 isolation letter  

If you have COVID-19 or are advised to stay at home, you can get an ‘isolation note’ by visiting NHS 111 online, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a ‘fit note’ (sometimes called a ‘sick note’) after 7 days of sickness absence.

Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.

From 1 August the advice to ‘shield’ was paused by the government and from this date shielded patients have been advised to adopt strict social distancing rather than full shielding measures (and to go to work if they cannot work remotely and their work environment has been deemed ‘Covid-safe’).

If you received a shielding letter this can be used as proof for employers or for other purposes that you are/were in the shielding group and a fit note or alternative letter should not be required. We have been advised that as a practice we cannot make individual assessments about an individual’s suitability to work in a specific environment due to their qualifying condition and it remains the employer’s responsibility to arrange appropriate occupational health assessments where required. However if you consider yourself to be at risk / in a vulnerable group we have provided the following letter which you may wish to give to your employer: 

COVID-19 letter to employer

Requests for exemption from wearing face coverings (1 December 2020)

Guidance note for patients requesting exemption letters
We are aware that some patients might be understandably anxious about the Government’s announcements around the use of face masks/coverings in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering. The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this. Practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but who considers themselves to have another reason to be exempted.

Government advice on the use of face coverings can be found here:

Face coverings: When to wear one and how to make your own

In respect of public transport, please see next section (dated 25 June 2020).

Requests for exemption from wearing face coverings on public transport (25 June 2020)

Since 15 June 2020 it has been mandatory for passengers over the age of 11 to wear face coverings on public transport in London, as well as in private hire vehicles.

Your GP will not provide you with a note or letter of exemption from this requirement on health grounds, for example if you have asthma.

However, you can print out the exemption card provided below.

TFL have listed a number of ‘reasonable excuses’ for not wearing a face covering, specifically:

  • Where a person cannot put on, wear, or remove a face covering because of a physical or mental illness or impairment or disability (within the meaning of section 6 of the Equality Act 2010), or without severe distress.
  • Where a person is providing a lip-reading service to a person they are travelling with.
  • Where a person removes their face covering to avoid harm or injury, or the risk of harm or injury, to themselves or others.
  • Where a person is travelling to avoid injury, or to escape a risk of harm, and does not have a face covering with them.
  • If it is reasonably necessary for a person to eat and drink, and the person removes their face covering to eat or drink.
  • Where a person is required to remove the face covering by a police constable (including a British Transport Police officer) or another authorised person.

TFL have instructed passengers who believe they are exempt from wearing a face covering for a reason on the above list, to print out one of these exemption cards and display it on their clothing or possibly on a lanyard. It is also acceptable to display it on a mobile phone if you do not have a printer.

Passengers with neither a smartphone or printer should call TfL on 0343 222 1234 and arrange to have a card printed and sent to them.

Safer travel guidance for passengers

TfL Face Covering Exemption Card

Read the full TfL guidance 


Coronavirus Update (17 March 2020 - updated 19 Sept 2020)

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. To protect our patients and staff our entrance doors have been closed to the public but please be assured that we still remain open to deliver ALL primary care services.

Face-to-face appointments continue to be available to all patients, but you will be asked to discuss your conditions over the phone or online first to assess what will be most appropriate for you dependent on your clinical need.

In addition to face-to-face consultations we are offering consultations online or over the phone. This can be a convenient and flexible way to receive healthcare but if you would prefer to see a GP or healthcare professional in person then this can be arranged for you.

Please do not come to the surgery unless you have an appointment. If you are asked to come in for an appointment please remember to wear a face covering. Please use the buzzer to the right of the entrance doors to talk with a member of staff. Measures are in place to keep you safe from infection during your visit to the surgery.

If you require a repeat prescription you will be asked to nominate a pharmacy, if you have not done so already, so that the prescription can be sent electronically directly to the pharmacy that you can collect from there without having to attend the surgery. 


Coronavirus Guidance (16 March 2020)

Important information about the coronavirus (COVID-19)

The NHS in Wandsworth and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Please DO NOT attend the surgery if you have either:

  • a new, continuous cough 
  • a high temperature
  • a loss of smell or taste

You should self-isolate for 10 days 

Call NHS 111 or go online to seek advice https://111.nhs.uk 

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 10 days

Do NOT attend the GP surgery, a pharmacy or hospital. 

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

New September 2019 - DoctorLink (online service with symptom checker)

DoctorLink Logo

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

For more information please see our Online Services page


Have your say - join our Patient Group


General Data Protection Regulations (GDPR) - General Practice Privacy Notice added to website

Practice statement about the information we hold about our patients and who we share information with


General Data Protection Regulations (GDPR) - Connecting Your Care Privacy Notice added to website

Practice statement about the information we hold about our patients and who we share information with in relation to the 'Connecting Your Care' programme


Connecting Your Care Information - Connecting Your Care Information added to website

Connecting Your Care Information and Poster (South West London Health & Care Partnership)


General Data Protection Regulations (GDPR) - You & Type 2 Privacy Notice added to website

Practice statement about the information that will be held of our patients and who are given access to the You & Type 2 app


Wandsworth - Self-management app (updated 4 Sept 2020)

This NHS supported app is now available to help people in Wandsworth. It enables you to self refer into physiotherapy should you need to.

Please click on the image below and select which condition you would like access to. 

Available conditions are: back, back and leg, neck, new shoulder and knee pain.

Enter your email address and you will be sent an email with all the information on how to get started.

getUBetter

The App is provided free as part of your care in Wandsworth and will provide you with:

  • Easily accessible, targeted and personalised self-management information to help you day by day, and step by step
  • Exercises based on your stage of recovery
  • Direct booking of local treatments such as physiotherapy and well-being services within Wandsworth
  • Reassurance and support to self-manage


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