Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.
In order to register with the practice you need to ensure you fall within our catchment area. Using the interactive map below you can search your address to see if you’re eligible to register. If you are you can register here
The Complaint Process
Chatfield Health Care
50 Chatfield Road
London SW11 3UJ
Tel: 020 3764 0822
e-mail: swlicb.chatield-health@nhs.net
Talk to us
Every patient has the right to make a complaint about the treatment or care they have received at Chatfield Health Care.
We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
Who to talk to
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; all our staff are trained to handle complaints effectively. Alternatively, ask to speak to the Complaints Manager, Nirmal Jagdev, Deputy Practice Manager.
A complaint can be made verbally or in writing. A Complaints Form is available from reception. Additionally, you can complain via email to: swlicb.Chatfield-health@nhs.net
Alternatively you can send your complaint to South West London Integrated Care Board (SWLICB) by calling 0800 026 6082, or by email to contactus@swlondon.nhs.uk or by post to NHS South West London, 120 The Broadway, Wimbledon, London, SW19 1RH. You can not complain both. If you are unhappy with the local resolution from either GP Surgery or SWLICB, you can complain to the Parliamentary & Health Services Ombudsman (PHSO), details below.
Time frames for complaints
The time constraint on bringing a complaint is 12 months from the occurrence giving rise to the complaint, or 12 months from the time you become aware of the matter about which you wish to complain.
The complaints manager will respond to all complaints within three business days. Furthermore, they will provide regular updates for you regarding your complaint, whilst aiming to have the complaint completely resolved within 6 months.
Investigating complaints
Chatfield Health Care will investigate all complaints effectively and in conjunction with extant legislation and guidance.
Confidentiality
Chatfield Health Care will ensure that all complaints are investigated with the utmost confidentiality and any documents are held separately from the patient’s healthcare record.
Third party complaints
Chatfield Health Care allows a third party to make a complaint on behalf of a patient. The patient must provide consent for them to do so. A Third Party Patient Complaint Form is available from reception.
Final response
Chatfield Health Care will issue a final formal response to all complainants which will provide full details and the outcome of the complaint. Further information is detailed in our practice policy.
Independent Advocacy Support
If you feel you require or would like support in making your complaint, NHS Complaints Advocacy services can provide you with independent advice to help guide and support you through the process. Here are some options:
Healthwatch (Wandsworth)
Tel: 07434633745
information@healthwatchwandsworth.co.uk
Rethink Advocacy Independent Service (Wandsworth/Richmond)
Tel: 0300 7900 559
Wandsworth Care Alliance
Tel: 0208 516 7716 admin@Wandcareall.org.uk
Voiceability
Tel: 0300 303 1660
Further actions
If you are dissatisfied with the outcome of your complaint you can seek further guidance from:
NHS England
PO BOX 16738
Redditch B97 9PT
Tel: 03003 112233
Or alternatively complain to the:
Parliamentary Health Service Ombudsman
Milbank Tower
Milbank
London SW1P 4QP
Tel: 0345 015 4033
Primary Care Complaints Video
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Declaration of GP Earnings 2021-2022
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Chatfield Health Care in the last financial year ending 31/3/23 the earnings are £44164.
This is for 3 full time GPs and 5 part time GP’s who worked in the practice for more than six months.
PIP Applications Housing Support
Please be aware that our clinicians do not write supporting letters to the DWP for PIP claims.
Instead, the DWP will send us a form to complete once you have applied for PIP, or applied for renewal of your PIP.
Your named GP will complete the form with the specific information they require. This helps to prevent over-divulging information to the DWP which may not be relevant to your claim.
The application pack for PIP clearly states that you DO NOT require a letter from the GP.
Once we receive the request from the DWP it will be completed within 28 days by your named GP.
Housing Support
Please be aware that our clinicians do not write supporting letters to the council for housing support.
We ask patients to submit changes with the council/housing officer and should they require more information they will write to us directly.
In Times of Bereavement
In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;
- Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
- Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
- Make the necessary funeral arrangements.
Register the death
If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Funeral directors
Choose a funeral director who’s a member of one of the following:
These organisations have codes of practice – they must give you a price list when asked.
Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs
Funeral costs can include:
- funeral director fees
- things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
- local authority burial or cremation fees
Funeral directors may list all these costs in their quotes.
Kooth is an anonymous site which offers emotional and mental health support for children and young people aged between 11 and 24. On Kooth, qualified counsellors are online seven days a week to provide young people using the service with online counselling, through chat-based messaging via drop-in or booked sessions, which helps children and young people to feel safe and confident in exploring their concerns and seeking professional support. Kooth.com is an online application removing the need for Apple/Android accounts, data requirements and the stigma of mental health apps on your devices.
Non-NHS Services
Medical reports and Letters are a Non-NHS Service we offer to our patients. Please note it is not an obligatory service. We will therefore charge a fee for completion of this work. The NHS medical care of our patients takes priority during our working day. In accordance with GPDR we have a 28-day turnaround to complete such requests from when payment is received, however we endeavour to return sooner rather than later.
Do GPs have to do non-NHS work for their patients?
With certain limited exceptions (for example a GP confirming that one of their patients is not fit for jury service) GPs do not have to carry out non-NHS work on behalf of their patients.
Whilst GPs will always attempt to assist their patients with the completion of forms, they are not required to do such non-NHS work.
I only need the doctor’s signature – what is the problem?
When a doctor signs a certificate or completes a report it is a condition of remaining on the Medical Register that they only sign what they know to be true.
In order to complete even the simplest of forms therefore, the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General medical Council (the doctors’ regulatory body) or even the police.
Please do not book an appointment with your doctor to complete forms without checking first with the surgery’s administrative team as to whether you need to or not.
All requests must be in writing and either handed to the Patient Service-
Advisors at reception or emailed to us at swlicb.chatfield-health@nhs.net.
There is a £30 deposit for all requests and the turnaround for completion is
a period of 4 weeks; however, we endeavour to complete your request
as soon as possible.
For Private Medical Examinations a £60 deposit is required.
A member of the administration team will contact you to book an
appointment. Please note that these appointments are only available
once a week and therefore may take up to 8 weeks for your
appointment
Fit to Participate
Please be aware that our clinicians do not write or provide Fit to Participate letters for sporting activities.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
The more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment.
Before you are pregnant
Self Refer Online
To St Georges
https://www.stgeorges.nhs.uk/pregnancy-referral-form/
To Chelsea & Westminster
https://www.chelwest.nhs.uk/services/maternity/self-refer-online/maternity-self-referral
Your pregnancy and labour
- Weeks 1-12
- Weeks 13-27
- Weeks 28-40+
- Your health in pregnancy
- Common health problems
- Antenatal care and classes
- Choosing where to have your baby
- Labour and birth
- When pregnancy goes wrong
You and your baby
General pregnancy topics
- Rights and benefits
- Make some decisions
- If you have a long-term condition (such as diabetes or high blood pressure)
British Pregnancy Advisory Service
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
Private / Travel Vaccinations | ||
ALL fees must be paid in advance – no vaccinations will be administered until full payment is received (a receipt from reception must be shown to the practice nurse) *Free to NHS Patients | ||
Chicken Pox (per dose) | £75.00 | |
Chicken Pox Course (x 2 vaccinations)
| £150.00 | |
Hepatitis B Vaccine (same fee for NHS patients)
| Hepatitis B (per dose) | £40.00 |
Hepatitis B Course (x 3 vaccinations) | £120.00 | |
Hepatitis B Paediatric (per dose) | £20.00 | |
Hepatitis B Paediatric Course (x 3 vaccinations)
| £60.00 | |
Meningitis ACWY – Menveo (per dose)
| £85.00 | |
Yellow Fever (including Certificate) | £70.00 | |
Yellow Fever Replacement Certificate
| £20.00 | |
Private Prescription | £15.00 | |
All prices valid from 17th January 2024
Childhood and Baby Immunisation
St John Therapy Centre, 162 St John Hill Battersea, London SW11 2SW
Tuesday – 3.00 pm to 6.00 pm
Wednesday 3.00 to 7.00 pm
Helpline 020 8812 6090
Balham Health Centre, 120 Bedford Hill, London SW12 9HS
Saturday 9.00 am to 12 noon
BCG Clinics held at St John Therapy Centre – Wednesday 11.00 am to 7.00 pm
Wandsworth Carers’ Centre has free services to support unpaid Carers in their caring role and to help them to have a life outside of caring – e.g information and advice, benefits checks, peer support groups, counselling, complementary therapies, back care and lots more.
For more information call: 020 8877 1200
email: info@wandsworthcarers.org.uk
Visit: www.carerswandsworth.org.uk
Wandsworth Wellbeing Hub
Not sure where to go for help?
The wellbeing Hub can put you in touch with organisations, self-help groupgs and activities available in the locum community
Find out more by calling 020 8812 6700 or visit www.wandsworthccg.nhs.uk/hub
General
Major long-term illnesses
- Asthma UK
- British Heart Foundation
- British Lung Foundation
- Cancer Research UK
- Macmillan Cancer Support
- Coeliac UK
- Diabetes UK
- Parkinsons’ Disease Society
- The Stroke Association
Mental Health
Pregnancy
Smoking Cessation
Travel Immunisations Advice
Welfare and General Wellbeing
Wandsworth Talking Therapies provides free confidential psychological and wellbeing interventions for common mental health problems (anxiety disorders or depression).
Referrals are accepted from people aged 18 years and over who are Wandsworth residents, or non-Wandsworth residents who are registered with a Wandsworth GP. This includes those in temporary accommodation in the borough.
About the General Practice Data for Planning
and Research data collection
Your Data
Patient data is used every day to improve healthcare services through planning and research in England, helping to find better treatments and improve patient care.
It helps to decide what new health and care services are required in a local area, informs clinical guidance and policy, and supports researching and developing cures for serious illnesses, such as heart disease, diabetes, and cancer.